Returns & Refunds Policy

Returns & exchanges are not accepted. Most of our products are personalized and engraved to order, so we can't resell them.

That said — if your order arrives damaged, defective, or with an engraving error that was our mistake, contact us within 14 days of delivery with your order number and a photo, and we'll repair, replace, or refund as appropriate. Engraving is done exactly as typed in the personalization box, so please verify spelling before ordering; we can't correct customer typos after engraving.

Refunds for cancelled orders (before engraving/shipping) are issued to the original PayPal payment method. When an order is cancelled or refunded, any inventory and loyalty points from that order are reversed automatically.